kitten and puppy playing

Here you'll find everything you need about Patterson Dog & Cat Hospital and how we can help you. We have online forms for everything related to our Detroit veterinary clinic, resources and information about what to expect on your visit.

New Clients

Appointments for new pets are scheduling around 6 to 8 weeks out. We do not have any sooner appointments if your pet has never been here before.  Also keep in mind, we are closed on weekends. NEW CLIENTS ARE REQUIRED TO PAY A NON-REFUNDABLE DEPOSIT WHEN SCHEDULING THEIR FIRST APPOINTMENT. If you are still interested in scheduling a future appointment to establish care, please read on! Thank you for your patience! 

If you have more than one pet you would like to bring to Patterson's, be aware that we schedule appointments one at a time. 


We treat all breeds of dogs and cats, and we look forward to the opportunity to serve you and your pet. We invite you to learn more about us and the services we offer. If you are a first-time pet parent or have a new puppy or kitten, be sure to check out our puppy and kitten information. When you are ready to schedule your first appointment, please contact our offices at (313) 832-7282.



Before Your First Appointment

In addition to the information on this site, here a few other things you should know before your first visit with us:

  • Paperwork: All new clients will need to complete some paperwork to provide us with important information about you and your pet. For your convenience, the forms are available here:
    • New Client Form
      • Please note that filling out the new client form is not an appointment request. To request an appointment, call us at 313-832-7282. Thank you!
  • Arrival Time: Plan to arrive 10 minutes before your appointment. This will give us time to handle your paperwork or collect any additional information we may need.
  • Leash and Container Policy: All dogs must be on a leash while in our waiting room. Cats must be in a carrier or container. If your dog is aggressive, please have him or her muzzled while in the waiting area.
  • Previous Medical History:  Before the day of your appointment, please submit any previous medical records to us via email or fax. If you are unable to send them electronically, please bring paper copies to your first appointment and we will make copies for our records. If you do not have copies of the records, we should be able to obtain a copy from your previous veterinarian. Please be ready to provide us with your previous vet’s name and contact information on the New Client Form. You can also contact your previous veterinarian in advance of your appointment, and request that your pet’s records be emailed or faxed to Patterson Dog & Cat Hospital.


Email:
[email protected]
Fax: 313-832-4990


Cancellation and No Show Policy

Call or text us at 313-832-7282 to cancel appointments, or even email us at [email protected]!

If you are running late for an appointment, give us a call and let us know. However, if you are going to be 15 minutes or more late, you will have to reschedule.

When we schedule an appointment for your pet here at Patterson Dog and Cat Hospital, we have set aside a special time period for the care of your pet. Whether it is a routine physical, a health issue or a recheck, we want to be able to spend all the time you need to have your pet's health needs met and your questions answered. We don't "double book" for that reason. When you schedule an appointment no one else will be scheduled at that time. Sometimes an emergency or a complicated medical issue gets in the way of our schedule, but we still try our best to see you as scheduled.

In order to be respectful of the medical needs of all patients, please be courteous and call the hospital promptly if you are unable to make an appointment. We would appreciate 24 hours notice whenever possible. If we are closed, you are welcome to leave a voicemail. Then, this open appointment time will be available to someone who is in urgent need of care.

A failure to be present at the time of a scheduled appointment will be recorded in the client's chart as a "No show". If there are three recorded no shows, we will require a payment up front for the office visit fee over the phone with a credit card when scheduling further appointments.

Thank you for considering Patterson Dog & Cat Hospital for your pet’s veterinary care! We appreciate and value the trust you place in us as caregivers for your dog or cat, and we look forward to helping ensure a lifetime of health and happiness for your pet.


Code of Conduct

Our expectation at Patterson Dog & Cat Hospital is that everyone (doctors, technicians, assistants, receptionists, outside vendors, and our clients) conduct their interactions with each other with courtesy and respect. Everyone is expected to refrain from conduct that may be reasonably considered offensive to others or disruptive to the workplace and/or patient care.  Our ability to care for your pets and communicate with clients about their pets' health needs depends on cooperation from everyone involved. 

We have a zero-tolerance policy with abusive language and profanity, threats or actual physical violence. Any such behavior on hospital property or over the phone or via messaging platforms will result in the firing of the client, and possible police involvement if necessary.

We appreciate your cooperation and commitment to help every client have an efficient and safe visit to Patterson Dog and Cat Hospital.


Office Hours

Hours are subject to change. Call for availability.

Monday

9:00 am - 5:00 pm

Closed between 12:30-1:30pm

Tuesday

9:00 am - 5:00 pm

Closed between 12:30-1:30pm

Wednesday

9:00 am - 5:00 pm

Closed between 12:30-1:30pm

Thursday

9:00 am - 5:00 pm

Closed between 12:30-1:30pm

Friday

9:00 am - 5:00 pm

Closed between 12:30-1:30pm

Saturday

Closed

Sunday

Closed

Monday
9:00 am - 5:00 pm Closed between 12:30-1:30pm
Tuesday
9:00 am - 5:00 pm Closed between 12:30-1:30pm
Wednesday
9:00 am - 5:00 pm Closed between 12:30-1:30pm
Thursday
9:00 am - 5:00 pm Closed between 12:30-1:30pm
Friday
9:00 am - 5:00 pm Closed between 12:30-1:30pm
Saturday
Closed
Sunday
Closed

Location

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