Here you'll find everything you need about Patterson Dog & Cat Hospital and how we can help you. We have online forms for everything related to our Detroit veterinary clinic, resources and information about what to expect on your visit.
Patterson Dog & Cat Hospital is currently accepting new patients. We treat all breeds of dogs and cats, and we look forward to the opportunity to serve you and your pet. We invite you to learn more about us and the services we offer. If you are a first-time pet parent or have a new puppy or kitten, be sure to check out our puppy and kitten information. When you are ready to schedule your first appointment, please contact our offices at (313) 832-7282.
Due to the pandemic, we are still performing appointments "curbside." When you arrive for your appointment, give us a call at 313-832-7282 to check in. The receptionist will take down your cell phone number and locate an available assistant for your pet's appointment. When the assistant is ready, they will call you back and take a medical history about your pet over the phone. When the assistant is ready, they will ask you to bring your pet right inside our front door. If your pet is on a leash, you can attach the handle of the leash to the clip on the wall by the yellow sign that says "Dog leash hook up." If your pet is in a carrier, you can place the carrier on the table. Leave any lab samples and/or paperwork on the table as well. Then, you will return to your car to wait while the assistant brings your pet into the hospital to see the doctor or technician. Once the veterinarian has done the physical exam, they will call you to discuss the findings and answer any questions you may have. Once they are finished, the doctor or technician will have the receptionist call you to take payment over the phone. When they are done, the receptionist will ask you to drive around to the back of our building. Our back door has two potted plants on either side. There, the assistant will meet you with your pet and any products going home with your pet. If you have any further questions about our Covid-19 safety protocols, feel free to call us anytime.
Before Your First Appointment
In addition to the information on this site, here a few other things you should know before your first visit with us:
- Paperwork: All new clients will need to complete some paperwork to provide us with important information about you and your pet. For your convenience, the forms are available here:
- Arrival Time: Plan to arrive 10 minutes before your appointment. This will give us time to handle your paperwork or collect any additional information we may need.
- Leash and Container Policy: All dogs must be on a leash while in our waiting room. Cats must be in a carrier or container. If your dog is aggressive, please have him or her muzzled while in the waiting area.
- Previous Medical History: Before the day of your appointment, please submit any previous medical records to us via email or fax. If you are unable to send them electronically, please bring paper copies to your first appointment and we will make copies for our records. If you do not have copies of the records, we should be able to obtain a copy from your previous veterinarian. Please be ready to provide us with your previous vet’s name and contact information on the New Client Form. You can also contact your previous veterinarian in advance of your appointment, and request that your pet’s records be emailed or faxed to Patterson Dog & Cat Hospital.
Cancellation and No Show Policy
When we schedule an appointment for your pet here at Patterson Dog and Cat Hospital, we have set aside a special time period for the care of your pet. Whether it is a routine physical, a health issue or a recheck, we want to be able to spend all the time you need to have your pet's health needs met and your questions answered. We don't "double book" for that reason. When you schedule an appointment no one else will be scheduled at that time. Sometimes an emergency or a complicated medical issue gets in the way of our schedule, but we still try our best to see you as scheduled.
In order to be respectful of the medical needs of all patients, please be courteous and call the hospital promptly if you are unable to make an appointment. We would appreciate 24 hours notice whenever possible. If we are closed, you are welcome to leave a voicemail. Then, this open appointment time will be available to someone who is in urgent need of care.
A failure to be present at the time of a scheduled appointment will be recorded in the client's chart as a "No show". If there are three recorded no shows, we will require a payment up front for the office visit fee over the phone with a credit card when scheduling further appointments.
We appreciate your cooperation and commitment to help every client have an efficient visit to Patterson Dog and Cat Hospital.
Thank you for considering Patterson Dog & Cat Hospital for your pet’s veterinary care! We appreciate and value the trust you place in us as caregivers for your dog or cat, and we look forward to helping ensure a lifetime of health and happiness for your pet.